What is RMA: RMA stands for Return Merchandise Authorization. It is the procedure for returning faulty hardware for repair or replacement RMA Terms: Before shipping any goods, buyer must contact YS Techsystems Ltd and follow the YS's instructions In many cases the observed issues do not stem from a hardware failure and a support engineer can help troubleshoot them on-site Buyer is advised to become familiar with warranty terms (above) Every unit undergoes complete functional testing at the factory before shipping RMA shipping from the buyer to YS Techsystems is on buyer expense Shipping back is on YS Techsystems expense unless: Warranty is void due to expiration or user damage RMA is found to be unjustified since hardware is in good working order Repair Duration: Stock configuration units are normally replaced as soon as the unit arrives at the ys techsystems facility and undergoes inspection. Replacement normally takes place within 1 week. Custom configuration units are normally repaired and shipped back. The procedure normally takes up to one month. Repair service in case where warranty does not apply: Warranty may be void due to expiration or user damage. Service is provided at fixed rates: Product examination / testing – $65, for all products regardless of test results. Product repair – $96, only for repaired products YS Techsystems does not guarantee that it will be able to repair the product Failing products are discarded; only functional products are shipped back Shipment costs in both directions and taxes, if any, are covered by the buyer How to issue RMA: RMA is issued in a few steps, first step is to fully fill the RMA form , once submitted YS Techsystems personal would generate a unique RMA authorization Number . and the RMA process will begin. Never ship a product before receiving authorization and RMA number from YS techsystems Ltd.
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